1. The customer's right to use Great Lakes Internet and Consulting, Inc., (hereinafter known as Great Lakes Internet) is not transferable, unless expressly permitted by Great Lakes Internet employees. The customer will pay for all costs associated with the use of his or her account(s), whether authorized or not. Customers explicitly are not permitted to set up Internet hosts or daemons on their computer(s) through their accounts.

2. The customer agrees to indemnify Great Lakes Internet against liability for any and all use of the customer's account(s).

3. The customer is responsible for providing any and all equipment and services needed to access the Great Lakes Internet system.

4. The customer agrees to pay all subscription fees, service fees, or merchandise purchases according to the payment method and rates selected by the customer. Great Lakes Internet has the right to instantly cancel all unpaid or not fully paid subscriptions. Any remaining unpaid subscription dues will be billed to the customer including extra fees for bounced checks or account reactivations. Bills unpaid more than 15 days may be sent to a third party for collection and may incur a collection fee.

5. Payments to Great Lakes Internet and Consulting, Inc., are non-refundable. No refunds shall be given for cancelled accounts, returned merchandise, or PPP installations unless the account, merchandise, or installation was clearly defective and non-working. Cancellations of accounts can be made by phone or fax and shall terminate at the end of the account period (not the day of cancellation). Great Lakes Internet will forward e-mail to a new address for one month upon request.

6. Great Lakes Internet will attempt to maintain 99% uptime. Unscheduled shutdowns may occur without prior warning. We will attempt to inform each customer of planned shutdowns a week before they occur. The customer waives all liability regarding damages involved from shutdowns or loss of materials that might occur in our normal operations. We recommend customers to regularly backup or download important information stored with us.

7. Business or group customers agree to waive liability against Great Lakes Internet and employees relating to illegal user/employee activity on an account.

8. In the event of account termination for any reason, the customer agrees not to hold Great Lakes Internet liable for any damages or inconvenience associated with Great Lakes Internets' deletion of the account.

9. Minor accounts (those under 18 years of age) will not be activated until we have spoken directly to the parent or legal guardian and receive written authorization to open an account.

10. The customer or user agrees to all the Rules of Operation.

11. Great Lakes Internet reserves the right to modify or add Service Terms by giving two weeks notice on the system and by sending electronic mail to all customers.

12. Great Lakes Internet reserves the right to modify, add, or remove all services and features of the system at any time. Current customers will receive adequate notice of such changes.

13. Account holders are not permitted to share or otherwise let others use their accounts in any way. Violation of this will result in account termination. An untimed PPP account is not a dedicated account and shall not be configured to become or otherwise act in any way like a dedicated account. Customers are instructed to disconnect from the Internet when not actively using it. (1) one hour sessions are currently being honored during peek times. Interpretation of this service agreement is at the sole discretion of Great Lakes Internet employees.

14. This agreement contains the full understanding of the properties with respect to the subject matter within.

15. Infractions of the Service Agreement or Operational Rules by customers can result in immediate termination of accounts without reimbursement.

© 1994-2014 Great Lakes Internet and Consulting, Inc.
Westland, MI 48185 / (734) 751-2713

Last Update 01/06/14